At AlphaStaff, we are redefining who we are as an HR company. Our employees are passionate, dedicated, professional and trustworthy. But more than that, we are committed to the highest levels of customer service – both internally between departments, and externally with our trusted advisors and clients. So how does AlphaStaff define PEO customer service?
We strive to create Raving Fans, a concept first articulated by the noted business author Ken Blanchard. Internally, we want each department to earn the admiration of their peers, and we want the whole HR company to know about it when things go well. When a manager sends an email about a well-run meeting, or a supervisor expresses her gratitude for a job well done, we’ll forward it on as a company-wide email blast.
Externally, we are growing our hr outsourcing reputation for relationship building, loyalty and service. We want our partners to be excited to work with us, and to be true fans of our HR organization. We have distributed the Raving Fans book to all AlphaStaff employees so they can understand the kind of enthusiasm we seek from our human resource clients and contacts. Our AlphaSpirit employee morale group honors employees who receive positive feedback from clients, and we reinforce as much as possible our HR outsourcing service oriented vision.